Frequently Asked Questions About AquaFinesse Products



AquaFinesse® is a patented water care solution that allows users to enjoy their hot tubs without the harsh effects of chemicals. Everything you need to experience clean, soft, crystal clear water is in one convenient carrying case. We take the guesswork out of hot tub water care in one easy step per week! You and your family will soak in the most luxurious water without the time and hassle of measuring multiple chemicals.

Use Less Chemicals
Simply add the solution once a week as directed and that’s it! No more balancing pH levels, adjusting alkalinity, slimy surfaces, water lines or foaming problems. AquaFinesse® saves you time AND money by eliminating the need for additional water care products. We mean it when we say that AquaFinesse® is the TRUE One-Step Solution to Hot Tub Water Care.

Softer Water
Not only do we make hot tub water care easy, we also make it enjoyable. You will immediately notice the softness and light lavender scent that AquaFinesse® adds to the water. Unlike conventional spa cleaners, AquaFinesse® doesn’t irritate your skin and eyes or damage your hair and swimwear. With AquaFinesse®, you can truly sit back, relax and enjoy soft odor-free water like nature intended.

AquaFinesse™ is a completely different spa maintenance alternative to chlorine or bromine. We provide clean, clear and odour-free water with only one dose per week. AquaFinesse™ also softens hot tub water by eliminating calcium and scale build-up from the tub’s equipment. Our product not only makes your life easier, it also extends the lifetime of your hot tub up to three times longer than with the use of traditional sanitisers!

With Ozone
When used in combination with a good working ozone or silver ion system, no additional sanitisers are needed. However, the National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water. To meet these standards, we strongly suggest using the provided sanitising tablets as directed in the slow-release dispenser. Soon, your water will be in the best shape of its life–no pH (in most cases) products, clarifiers or additional chemicals needed!

How is AquaFinesse™ supplied?
AquaFinesse™ comes in a convenient carrying case that contains everything you need for up to 6 months of effective spa water treatment. The box contains two bottles of our patented AquaFinesse™ solution, a graduated measuring cup, sanitising tablets, slow release dispenser and instruction card with Frequently Asked Questions (FAQs).

Can I use AquaFinesse™ in a spa with water that already has chlorine or bromine in it?
If the spa has just been emptied and refilled with fresh water, you can immediately switch to AquaFinesse™. For a spa that has been sanitised with chlorine or bromine for more than one week, you must drain 1/3 the spa and refill it with new water before using AquaFinesse™.

Can I use AquaFinesse™ in any hot tub – old or new?
AquaFinesse™ works beautifully with all tubs as long as the tub has an effective filtration system, removable/cleanable filters and a means of providing water circulation through the filters for at least 4 hours a day.

How do I use AquaFinesse™?
Take one bottle from the carrying case and consult the label for your recommended weekly dose. Shake well and use the measuring cup to pour the directed amount of AquaFinesse™ into the spa water. Turn on the jets and leave them running for at least two minutes to fully incorporate the solution .

To use the sanitising tablets: place one AquaFinesse™ sanitising tablet into the dispenser, secure cap and place dispenser on top of the water filter (or in the basket). Allow the dispenser to fill with water. Before using your tub, ensure that the dispenser is placed in the filter and working properly.

Do I need to “shock” the spa water before starting the AquaFinesse™ system?
No, it is not necessary to “shock” your water before starting the AquaFinesse™ system. However, there are certain situations in which we recommend a chlorine shock. With brand new tubs, we suggest “shocking” the water after you’ve filled the spa for the first time. If you also have concerns about the quality of your water supply, you can “shock” the water before starting with AquaFinesse™.


What do the sanitising tablets do?
A small chlorine-based tablet is used in conjunction with our slow-release dispenser to kill all the bacteria from your tub after it’s captured in the filter. The amount of residual chlorine remaining in your spa water is very minimal. This small dose significantly reduces unpleasant smells, dryness or bleaching effects typically associated with chlorine use.

NOTE: The National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.

I just started with AquaFinesse™ and my water is dirty and cloudy – what am I doing wrong?
Nothing! In fact it’s a sign that the AquaFinesse™ is working properly to recondition your spa water and equipment. If your spa is older than six months, a considerable amount of calcium and scale buildup will be released by AquaFinesse™ and flushed into your spa * .

During this reconditioning period, we recommend that you clean your filter(s) twice a week. This helps to ensure that clean and clear water is flowing through your hot tub. When spa is not in use, ensure that the valves, jets and water features are open and water is allowed to flow through them. Soon your water will be soft and odour-free without feeling slimy or greasy!

*Do not enter hot tub if you cannot see the bottom of the tub

AquaFinesse™ works very closely with your tub’s filtration system to ensure total water sanitation. We recommend cleaning the filters twice a week for the first two weeks. After this initial conditioning period, you should clean or rotate your filters on a weekly basis. For easier maintenance, we also recommend that you purchase back-up filters and rotate them regularly.

What’s the best way to clean the filters?
For weekly maintenance, remove the filters from the tub and rinse them completely using the garden hose. Once a month, soak the filter(s) in a bucket using a filter cleaner and rinse off filters before re-use. Always allow the filter(s) to dry completely before reinserting them into the tub.

How often should I use AquaFinesse™ to clean my hot tub water?
Use AquaFinesse™ as directed once a week — do NOT overdose. Set a specific day for this. The sanitising tablet should be replaced in its dispenser as soon as it has dissolved (approximately 7 to 10 days).

What happens if I overdose my hot tub with AquaFinesse™?
If an overdose occurs, you must drain 1/3 of your hot tub water, refill with fresh water and make sure you thoroughly clean the filters before re-inserting them. Always make sure you do not overdose.

How often should I change the spa water?
We recommend changing your water every three to four months. You can also use our test strips to measure whether or not the water needs refreshing. Another good system is to refresh your water each time you purchase a new box of AquaFinesse™.

Is it safe to drain the water into my lawn?
Yes, AquaFinesse™ is environmentally friendly so will not damage your garden, grass or household pets.

Can I use aromatherapy products with AquaFinesse™?
Yes, as long as the products you use are crystal or salt based and do not contain oils or other liquids.